When a guest sends a request-to-book on Airbnb, the conversation is automatically set to Controlled mode regardless of your property default. Booking decisions always need your oversight -- the AI won't accept or decline on its own.
The AI provides tailored response options for both accepting and declining the request. You review the options, customize if needed, and make the call.
The AI provides a welcoming acceptance message you can customize before sending. After you accept, the reservation is confirmed and appears in your reservations list.
Choose a reason for declining:
Dates not available -- the dates conflict with other plans
Pricing discussion needed -- you want to discuss pricing before confirming
Guest requirements mismatch -- the property isn't the right fit
Property maintenance -- scheduled maintenance during the requested dates
Other reason -- a custom reason
The AI generates a professional decline message based on the reason you select. You can edit it before sending.
Once the booking decision is made, you can switch the conversation to Autopilot for follow-up communication. See Setting Up AI Mode for details on changing modes.
